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FAQ

RETURNING:

By Post - To Store

You can return any product purchased on www.sneakerworldshop.com within 14 working days
from the date of delivery.

Here's how:
- Make sure that the products are in the same condition in which you received them, with all tags attached.
- Contact us to explain the reasons for return by e-mail or on the phone (you can find them in the CONTACTS page).
- Once you have obtained authorization to return you can send us the package.

Please note that if your return does not meet the conditions listed, we will not accept it.

SECURITY:

Sneakerworldshop.com are committed to safeguarding your security and privacy.
Your personal details and credit card details are treated as highly confidential and
we endeavour at all times to respect your privacy.

You don't need input your credit card details on our web site, every checkout goes automatically to PAYPAL.
Any information that we request from you to process your order, register
to the site or enter for the competition will not be passed on to parties
outside sneakerworldshop.com

Privacy Policy:

What happens with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We only use your informations for delivery. Email marketing: With your permission, we may send you emails about our store, new products and other updates.

Our shop runs with Shopify:

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. 

Third-Party Services:

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Links:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Cookies:

Our online shop uses so-called cookies in various places. Cookies are small text files that are stored on your computer and saved by your browser. They are used to make our range of offers more user-friendly, effective and safe. Moreover, cookies allow our systems to determine your browser and offer you services. Cookies do not contain any personal data.

This website uses Google Analytics, a service provided by Google Inc. ("Google") Google Analytics uses cookies. The information generated by the cookie concerning the use of this website (including your IP address) is sent to a Google server in the USA and stored there. Google adheres to the data protection provisions of the US Safe Harbor Principles and is registered under the Safe Harbor framework of the US Department of Commerce. Google will use this information to analyse how you use our website, create reports for us regarding your website activity, and to render other services for us related to website and Internet use. Google will also pass this information on to third parties if legally required to do so or if third parties process the information on behalf of Google. Google will not associate your IP address with other data collected by Google. You can disable the installation of cookies by making the appropriate settings within your browser. Be advised that if you choose to do so you might not be able to use all functions of our website to their full extent. If you do not want Google Analytics to collect any information about your website visit, you can install a deactivation add-on for your browser. Furthermore, we have made settings that involve Google Analytics deleting the last part of the IP addresses of our website visitors. This means we do not collect data here either that could permit any conclusions to be drawn about individual persons.

This website uses so-called social plugins ("plugins") pertaining to the social network Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or text that reads "Social Plugin by Facebook" or "Facebook Social Plugin". You can find an overview of the Facebook plugins and what they look like here: http://developers.facebook.com/plugins. When opening one of our website pages that contains such a plugin, your browser will establish a direct connection to Facebook's servers. Facebook transfers the content of the plugin directly to your browser, which embeds it into the website. By embedding the plugin, Facebook receives the information that your browser has opened the relevant page on our website, even if you are not a Facebook user or not currently logged in. Your browser sends this information (including your IP address) directly to one of Facebook's servers in the USA. If you are currently logged in to Facebook, Facebook is able to link your visit to our website directly to your Facebook account. If you interact with the plugins, e.g. by clicking "Like" or leaving a comment, then the relevant information is also directly sent to one of Facebook's servers and stored there. The information is furthermore made public on Facebook and visible to your Facebook friends. Facebook may use this information for the purposes of advertising, market research and for customising Facebook pages to user demands. In this regard, Facebook creates user, interest and relationship profiles, e. g. to evaluate your use of our website in relationship to the advertisements displayed to you on Facebook, to inform other Facebook users about your activity on our website, and to provide other services related to your use of Facebook. If you do not want Facebook to link the data collected from our website to your Facebook account, you need to log out of Facebook before visiting our website. For more information about the purpose and scope of the data collected, as well as its processing and further use by Facebook, in addition to your rights in this regard and the various settings offered to protect your privacy, please read Facebook's privacy policy and practices: http://www.facebook.com/policy.php.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at service@sneakerworldshop.com

TERMS AND CONDITIONS

Sneakerworld SNC
di Aris Deflorian & Martin Hartmann
via Galilei 12
39012 Meran/o Alto Adige Südtirol Italy
Phone: +39 0473 055735
Email: service@sneakerworldshop.com
Website: www.sneakerworldshop.com 
Details:
Sneakerworld Snc
P.IVA: 02785730215
IBAN: IT 14 F 08133 58593 000040104535
Raiffeisenkasse Meran
ALL PRODUCTFOTOS, BLOG MADE BY US

Access to the contract text and the Terms and Conditions

We keep the contract text on file and send you the order data by email. Orders can be viewed in your account provided you have created one.

Contract conclusion / Delivery provisions

Every product displayed on the SNEAKERWORLDshop.com online store do not represent a legally binding offer but a non-binding online catalogue. By clicking "Buy Now!" at the end of the order process you are making a legally binding purchase of the merchandise in your shopping cart. The confirmation of your order occurs together with the acceptance of the order immediately after submission, at which point you will receive an automatic email (order confirmation). This order confirmation concludes the sales contract.

Our online database is continually updated to ensure the availability of the products offered in the store. SNEAKERWORLD reserves the right to cancel the sales contract if we don't have the right size in stock. 

Payment / Prices

The available payment method is Paypal. 
We do not accept other payment's yet. You agree to bear the costs in case of charge backs or any other payment cancellations made without Sneakerworld's authorization.
All prices stated on the sneakerworldshop.com online store are in euros and include statutory VAT. 
Potential customs duties incurred by delivery to non-EU countries have to be covered by you.

Shipping

Shipping costs are always kept up to date and can be viewed under a separate page "Shipping Costs".

Transport damage

SNEAKERWORLD assumes the risk of transport. Please contact us if you receive merchandise that has been damaged during transport. You can send an email to service@sneakerworldshop.com or call us at: +39 0473 055735. Or stop by our store at Galilei 12 39012 Merano Italy during our opening hours.

Warranty / Notice of defects

Statutory warranty rights for merchandise apply.
Please report obvious defects to SNEAKERWORLD immediately, or at the latest within 14 days after delivery using the contact methods.
SNEAKERWORLD strives for customer satisfaction and will thus promptly investigate your claim and get back to you as soon as possible. If you contacted SNEAKERWORLD by email and have don't answer within 5 days, we ask you please kindly contact us once more. This does not restrict your rights as a consumer.

Cancellation right

Consumers within the EU have the right to cancel the contract in accordance with applicable laws, which you can find separately under "Cancellation policy".
If you will return the merchandise to SNEAKERWORLD, please ensure that you send back the shoes in the same type of packaging you received them in. This request however does not represent a mandatory condition to effectively exercise your cancellation right.

Retention of title

For consumers, we retain title to the goods until full payment of the invoice amount before.

Reservation of ownership

We reserve the right of ownership of the purchased item, until the invoice amount has been paid in full.

Rights of use

The web page of the online store www.sneakerworldshopcom as well as its underlying sub-pages and the logos depicted are subjects of the Sneakerworld company. Publications, reproductions and distributions that are based intellectual property are only permitted with express written consent by SNEAKERWORLD.